GENERAL INFORMATION FOR THE GRATEFUL DEAD STORE
CONTACT US
You may contact our
Customer Service Departement for all questions, concerns or other inquiries
concerning merchandise. You may also mail us at our address below:
Please send returns to:
Grateful Dead
C/O Grow Commerce, Inc.
7850 Ruffner Avenue
Van Nuys, CA 91406
USA
To check on the status of your order, feel free to contact us during our business
hours: Mon. - Fri. 8 AM - 6 PM Pacific Time, excluding holidays. To contact
Customer Service, you may use our
contact form or call 877-DeadNet (877-332-3638). International customers
should call 818.574.0400.
SALES TAX INFO
Orders shipped to the states of CA, IL, and NY are subject to sales tax. Sales
tax will automatically be applied if you are making
the purchase through the Online Store.
If you are placing an order through mail, phone or some other method you must calculate
and add the Sales Tax for your State. If Sales Tax is not included, your order will
NOT be processed until the correct amount is paid. The Grateful Dead Store will
notify customers that there is an additional amount due via email or written letter
to the email address or shipping address associated with the order.
TECHINCAL AND SITE INFORMATION
RESET PASSWORD
To retrieve your password, please visit the login area of the online store and select:
"Email me a new password." In a few minutes you will receive an email with your
auto-generated password. Once you receive this, log on to the site and visit the
My Account screens to reset your password.
CHANGE SHIPPING ADDRESS
While Checking out with an order you will be prompted to select a Shipping Address
at step 2 of 3: Shipping. Simply click the “Add New Address” and enter the address
that you would like your order shipped to. You can also visit the My Account screen
to edit your list of shipping addresses. Please note that if you change one of your
shipping addresses after you have placed an order that order will still be shipped
to the OLD address. If you need to change the shipping address on order which is
being processed please contact customer service.
SHIPPING INFORMATION
SHIPPING AND HANDLING INFORMATION
Please allow up to 2-3 weeks for delivery, although orders will likely arrive sooner.
For orders outside of the USA, delivery time may vary depending on your delivery
area. Orders are processed in the order received.
Orders placed after 12PM PST will not ship until the following business day.
DOMESTIC SHIPPING
The Grateful Dead Store ships orders within the USA as either UPS Ground or UPS
2nd Day Air. Shipping rates are calculated based on the products' weights, sizes
and any associated handling fees.
INTERNATIONAL SHIPPING
The Grateful Dead Store ships orders via UPS World Wide Express or USPS First Class
Mail to countries outside of the United States. Please note that The Grateful Dead
Store is NOT responsible for duties or taxes incurred on packages shipped internationally.
Shipping rates are calculated based on the products' weights and sizes. UPS Shipping
Rates are calculated by UPS and reflect the actual cost of shipping. USPS First
Class mail is calculated at a rate of $15 for the first pound and $5 for each additional
poind. Please note that USPS is our economy international shipping option and will
result in slower delivery.
The shipping charges applied to your order do not include custom fees. If you are
not familiar with the customs fees in your country, please check with your local
customs office for more information. If you refuse to pay the customs fees when
your order arrives, the shipment will be returned.
We do not estimate customs fees, taxes, duties, etc... The delivery of your order
could be delayed due to customs processing. If your order does not arrive in a reasonable
amount of time, you should check with your local customs office to see if they are
holding the package for payment of fees. Also, some customs offices will send a
separate invoice for your customs fees that could arrive several weeks after you
receive your shipment. Please be familiar with the customs charges in your country
before you order.
Due to International shipping law/practices, we are unable to declare merchandise
as "Gift" on customs forms.
To check on the status of your order, feel free to contact us during our business
hours: Mon. - Fri. 9 AM - 5 PM Pacific Daylight time excluding holidays. To contact
Customer Service, you may use our
contact form or call 877-DeadNet (877-332-3638).
ACCEPTED FORMS OF PAYMENT
CREDIT CARDS
The Grateful Dead Store accepts the following Credit Cards: Visa, MasterCard, American
Express.
CHECKS OR MONEY ORDERS
Please make checks or money orders payable to "Dead.net". If you choose to pay for
your order with a check, you must allow 3 weeks for the check to clear before your
order is processed. Your order will still be shipped within the regular delivery
time of up to 6 weeks. We accept checks in US dollars from a US bank ONLY.
To our friends outside of the USA: We accept checks in US dollars only if your local
bank is affiliated with a U.S. Bank. We suggest that you contact your local bank
for further information about international bank drafts, "Swift Checks" or money
orders used for U.S. Dollar transactions. Otherwise, you may want to consider credit
card payment. We cannot accept checks in any foreign currencies - sorry.
We do not accept checks in US Dollars drawn on International Banks outside of the
USA. We accept checks in US Dollars from a US BANK ONLY. Sorry, no exceptions.
Please do not send cash.
With all the appropriate contact and payment information included to process your
order, mail to:
Grateful Dead
578 Washington Blvd. #415
Marina Del Rey, CA 90292
USA
RETURNS AND EXCHANGES
Merchandise may be exchanged for other sizes or items as long as they have not been
worn, washed or damaged. The Grateful Dead Store is not responsible for postage
charges incurred by customers exchanging merchandise. Returns will be issued a credit
for the amount of the original purchase price of the item that is returned if it
is not exchanged for other merchandise. Please check the Grateful Dead Store for
all available sizes and items.
To exchange/return items you MUST return the merchandise within 30 days of receiving
it.
No Exchanges or Returns are honored for Sale and Clearance Items. All sales are
final for Sale and Clearance Items. Clearance Items are sold as-is and are Non-Returnable
or Non-Exchangeable. If a Clearance Item you ordered is sold out, a credit will
be issued for that item and sent to you.
Multimedia items (CDs, DVDs, VHS tapes, etc.) are non-returnable or exchangeable
once opened.
No refunds, credits and exchanges only.
Once an order ships, the shipping and handling charges are non-refundable.
Refunds are determined by The Grateful Dead Store, and are only issued for those
orders that were paid with a credit card. Orders with check or money order payment
will receive a credit certificate for the returned items(s).
ORDER CANCELLATION
Once an order has been placed, it is not possible to cancel the order. All orders
are immediately processed for shipping once we receive them. The Grateful Dead Store
reserves the right to cancel any order for any reason at our discretion.
OTHER POLICY INFORMATION
At any time, the Grateful Dead Store may feature items at a reduced price. If you’ve
ordered an item previously or after the time the item is featured on sale, you will
not be given that sale price. The sale or reduced price is only honored when the
item is ordered within the time it is featured on sale or the price is reduced.
We reserve the right to limit the quantities of purchased merchandise items at any
time.
If an item is not available in the Grateful Dead Store, it is not currently available
for purchase.